Financial Hardship Assistance

Discounted or free subscriptions for parents in financial need.

We believe in our tools.

We want any family who could benefit from using the OurFamilyWizard® toolset to be able to use our services. But we understand that some parents may not have the means to purchase an annual subscription, which is why we've offered assistance to parents experiencing financial hardship since our inception.

 

Applying is easy.

Submit our online application, and our team will reach out with any next steps or to let you know your application has been approved.

In most cases, to qualify, you will need to receive legal assistance through Legal Aid or have an attorney doing pro bono work for you. If you have paid representation, most likely you will not qualify for a fee waiver.

 

 

If you do have an OurFamilyWizard account 

If you already have an OurFamilyWizard account, the application or re-application process is a little different.   

 

Fee Waiver Program FAQ's

 

Can I apply for a fee waiver for my co-parent?

  • No. Each parent must apply for their own fee waiver. 

For the benefits that will qualify me for a fee waiver, what is an acceptable form of documentation to demonstrate the benefits I receive?

  • Receiving certain types of benefits will make you eligible for our fee waiver program including rent assistance, newstart allowance, family tax benefit parts A & B, centrelink or energy supplement. To demonstrate your receipt of these benefits, we will accept a copy of an award letter or other similar documentation which verifies that you have received these benefits within the past 90 days. Please do not submit copies of cards (i.e., a copy of an EBT card) or tax documents as proof of benefits, as these alone will not be accepted.

My child receives certain benefits. Can I apply for a fee waiver and submit proof of their benefits?

  • No. You can only qualify for a fee waiver via proof of benefits if the benefits are under your name.

How long does it take to receive a decision about my fee waiver application?

  • After you have sent us your application and any supporting documentation, please allow up to 5 business days to receive a response. Please expect to receive this response via email.