Messages

Parents | Website

When using the Messages section on OurFamilyWizard, parents can remain confident that their correspondence is making its way successfully to their co-parents. There are none of the worries associated with email and text messaging. Important correspondence will never bounce, be marked as spam, or take forever to be delivered.

Learn how to use Messages on OurFamilyWizard website using the tips and articles listed below. 

Frequently Asked Questions

Acquaint yourself with Messages on OurFamilyWizard by exploring some of the most popular questions about this tool.

I archived a message I sent to my co-parent. Will they still be able to see it?

  • You can archive a message from your 'Sent' folder, but doing so does not delete the message from your co-parent's 'Inbox.' Even if you delete a message before it is opened by its recipient, the recipient will still be able to view the message.

How can I tell if my co-parent has opened a message I sent to them?

  • When your co-parent has opened a message you’ve sent them, it will be marked with a first-view date and time. You can find this information in the ’To:’ field when viewing a message. Additionally, on the OurFamilyWizard web application, the message’s status symbol will change from a filled circle to an empty circle.

How do I know if a message has been sent successfully?

  • To check that you’ve successfully sent a message, go to the ‘Sent’ folder and review your message history. Because OurFamilyWizard is a closed system, messages sent between co-parents will never be lost in transmission, unlike emails or texts that can fail to deliver or bounce back. Every message will be accessible immediately to the recipient upon sending as long as they have a stable internet connection. 

Can I reply to a sent message?

  • Yes, you can send an additional reply to a message you sent. This will allow you to keep messaging thread intact even if you're still waiting on a response to an earlier message you sent.

    Go to your Sent folder to find the message in question, open it, and click Reply

 

Sending messages

You can use the OurFamilyWizard message board to send and receive correspondence with your co-parent as well as any third-party, child, and practitioner accounts connected to your family.

Sending a message to your co-parent, or any other account linked to your family, is as simple as navigating to Messages and clicking on the Compose button.

Don't wish to send your message quite yet? Click Save to create a new draft and come back to it later when you're ready to finish.

> Read the complete tutorial

Attachments

Raising children from two houses is made easier when parents can easily share important documents and pictures with each other. On OurFamilyWizard, parents can either upload items directly to MyFiles or they can attach them to messages. When attached to a message, files are permanently uploaded to OurFamilyWizard and cannot be removed.

> Learn how to upload attachments to messages

Downloading & Printing Messages

You can always download and print copies of messages within your account on OurFamilyWizard.  You can print messages you select individually or you can print all of your sent and received messages from your All Messages folder.

> Learn how to download selected messages

> Learn how to download all of your sent and received messages from the All Messages folder

 

Analysing your message with ToneMeter

Respect is essential for great communication. But if conflict is a factor after a divorce or separation, managing the content of messages to keep discussions on track can be a challenge. For parents who want an extra layer of assistance with keeping their conversations positive and productive, ToneMeter™ is a helpful OurFamilyWizard add-on. It analyses the tone of messages and raises a flag whenever it encounters statements that have the potential to cause issues.

> Learn how to use ToneMeter™ when messaging

 

Message Histories

Co-parenting is complicated enough as it is without having to worry about missing messages or deleted correspondence. On OurFamilyWizard, co-parents will always have access to a complete, concrete record of their entire message history no matter what.

> Learn how to download a complete record of your messaging

> What's the purpose of the 'Archive' folder on OFW?

 

Action Items and Notifications

The message board houses more than just the communication between co-parents and family members. Action Items and Notifications provide parents with a complete record of all additions and updates made with every single tool on the site. So if you're looking for a new event created by your co-parent or need to know the history of an updated expense request, the Action Items and Notifications folders are the perfect places to start.

> Learn more about Action Items and Notifications